Job Description
End User Support Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
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Responsibilities:
- Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops,
- laptops, zero clients, monitors, and docking stations; manage OS (Windows 11, Linux, Ubuntu), BIOS, disk and dataencryption.
- Install, configure, and troubleshoot end-user soft ware applications and certificates.
- Repair and restore data fi les, decrypt inaccessible fi les, migrate data for projects, apply and troubleshoot permissions.
- Configure print, scan, and fax features on multi function devices, coordinate multi -step replacements with vendor,troubleshoot communication issues.
- Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan, and coordinatedowntime with customers.
- Plan for user moves, including connectivity, computers, and phones.
- Install network equipment and patch network cables.
- Identify and troubleshoot network connectivity issues.
- Maintain and troubleshoot local security/badging systems.
- Prepare obsolete assets for disposal.
- Properly document actions in ServiceNow ticketing system and meet all SLAs.
- Support new infrastructure projects.
- Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment.
- Support and troubleshoot mobile devices.
- Identify, manage, and resolve issues in a timely manner.
- Assist and collaborate with other IT teams to help resolve critical issues.
- Support other technical teams at various sites in the DC, Maryland, and Virginia area during projects, absences orincrease in workflow.
Qualifications:
Required:
- Requires bachelor's degree or equivalent and at least five years of relevant experience. experience.
- Must be proficient with Windows desktop operating systems, as well as Dell hardware.
- Must be proficient with Microsoft Office 365.
- Must have a solid understanding of network communications.
- Must have excellent written and verbal communication as well as customer service skills.
- Must have the ability to work in a team setting and independently with minimal supervision.
- Must be detailed-oriented and demonstrate strong analytical and problem-solving skills.
- Must be punctual and have excellent time management skills.
- Must possess the ability to effectively communicate with end users by telephone and email.
- Must have experience with conference room technology and collaboration tools such as Microsoft Teams, Zoom,
- WebEx.
- Must have the ability to lift and carry a minimum of 30lbs.
- Must possess strong organizational skills and maintain a clean and well-organized workspace.
- Must be flexible to travel at other sites within the DC, Maryland, and Virginia area to assist other teams.
- Must be able to obtain secret clearance.
Desired:
- BitLocker and Windows Hello support
- OneDrive, Microsoft Teams and Office 365 experience
- Experience with Red Hat Enterprise Linux (RHEL), Ubuntu and Mac OS
- Experience with Cisco VoIP phones and Call Manager
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
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Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.