Job Description
Brief Description of Job and Division/Department
In this job, you will help Human Services specialists conduct interviews, gather documents, and complete the client pre-application process.
Upon hire, you'll first complete six weeks of formal program training from the New Jersey Department of Human Services, under the direct supervision of a Human Services Specialist or other supervisor in a County Welfare Agency.
Essential Functions and Responsibilities
Interviews applicants and makes telephone and written inquiries to establish needed background information.
Arranges for medical examinations and ascertains that appointments are kept and results reported.
Makes home visits to observe conditions.
Develops pertinent information on applicants’ circumstances and needs.
Maintains records of facts on individual cases.
Prepares recommendations and submits reports.
May assist Human Services Specialists where necessary in their work, determining basic eligibility and extent of financial need and in clarification and verification of data obtained from clients and other pertinent sources.
Prepares correspondence relative to establishing verification of applicants’ statement of financial need.
Identifies instances of possible financial resources and assists clients in identifying and establishing eligibility for benefits from agencies such as Employment Security, Social Security and Veterans’ Administration and refers clients to appropriate agency.
Responds to complaints relative to financial eligibility. • Provides assistance to clients in filling out necessary papers to expedite processing of applications for financial assistance.
Exercises independent judgment as far as selecting methods or procedures to help accomplish assigned tasks.
May rely on resource material, handbooks and manuals to aid in accomplishing assigned tasks.
Prepares reports.
Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, officer or related units.
Qualifications
Ability to establish relationships of mutual trust and respect with clients, business persons, employers, and others, especially with disadvantaged peoples of varying ethnic and social backgrounds.
Ability to interpret and clarify simple basic agency policies.
Ability to understand and follow oral and written instructions and to work independently on assignments.
Ability to work cooperatively with agency staff.
Ability to learn to interview individuals and provide information in accord with prescribed procedures.
Ability to prepare simple factual reports of a financial nature.
Ability to maintain records and files.
Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.